Criticality indices and free slack8/16/2023 ![]() ![]() Read Jones’s full interview from the new issue of Fortune here.Įmma Hinchliffe Broadsheet is Fortune’ s newsletter for and about the world’s most powerful women. “But I don’t think that says much about the long-term value of Slack.” “ hasn’t been the growth driver they expected it to be,” says Baird analyst Rob Oliver. ![]() Wall Street has been skeptical of the price Salesforce paid for Slack but is aligned on that long-term vision. Jones’s vision is for the beloved product to be the ultimate “front door” for Salesforce customers, the first thing they check in the morning to figure out the rest of their day. Right now, Slack accounts for just 5% of Salesforce’s total sales. “The biggest one is just understanding each other’s language.” “There’s always patterns that are not too different,” Jones told me in an interview at Boston’s Salesforce tower for a new story in the May/June issue of Fortune. It’s a mandate she’s prepared for as a Microsoft exec, she oversaw the integrations of multiple startups into the tech giant. So Jones has been tasked with improving the integration of Salesforce and Slack-from their products to their cultures. The integration of the two businesses hasn’t been smooth sailing, with reported tension between Butterfield and Salesforce CEO Marc Benioff. ![]() With Butterfield’s departure, Jones became CEO of the well-known workplace communications tool that Salesforce had purchased for $27.7 billion, its most expensive acquisition ever. In late 2022, she learned that Slack founder and CEO Stewart Butterfield, whose company Salesforce had acquired in 2021, was planning to exit-and she only found out because she was a candidate for his job. Last year, Lidiane Jones was working for Salesforce as an exec overseeing experience cloud, commerce cloud, and marketing cloud products for the enterprise software giant from her home base of Boston. ![]()
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